Frequently Asked Questions

All stocked items are carefully inspected before purchase/shipment. If merchandise is defective or damaged upon receipt, please contact us within 3 business days in order to be liable for exchange. Shipping charges are not subject to credit. Returned products must be in new and unused condition and must be returned within 10 days of the original purchase date. Material purchased more than 10 days prior to the return request date is non-returnable. The customer shall be responsible for return shipping costs and the following information must be sent to GTO in order to ensure the return is fully processed – (Delivery Dates, Tracking #, Product Name and Description, Quantities, Sales Order, Invoice Number, and Reason for return). All materials returned must be currently stocked items in re-sellable condition. All returned materials are subject to a 25% restocking fee charge. Custom colors or custom items are not returnable. Credit will be allowed for quantities received in good condition and original length and packaging at time of purchase. All credit can be used within 12 months.

No, aluminum is a material that does not rust and is suitable for all types of weather. 

Clean with basic cleaning supplies and microfiber cloth. No harsh chemicals.

Our color is according to a strict code and there is normally up to 5 percent fading in 20 years.

Yes.

When we created our systems we wanted to make it easier for the people who work on the installation, save them time and increase their work rate, and allow them to do more projects and earn more. We created unique Click or Slide systems that make installation easy for contractors, DIY customers, or your average handy man.

Place the rail together with a leveler against the wall, make sure it is level on the wall and drill it between the spaces, recommended every 1ft.

The spacing should not exceed 0.39 inches.

You can put the profiles in a way that they are vertical or horizontal. If vertical (rails must be horizontal) , if horizontal (rails must be vertical).

All profiles come in 19 ft.

Aluminum is for life! Forget wood! No maintenance required, no rust, & no pests. Once you finish installation, the visibility remains decades ahead. Saves on labor costs, helps the environment, fire-resistant, & does not rust or collect termites.

Well your work pace doubles itself several times over, because the method is so simple you can finish in one day projects that other materials take no less than four days.

Of course! Aluminum is a natural material and does not harm the environment! Aluminum is a renewable resource and does not require any chopping or destruction of the natural habitats around the world. We at our company strongly believe that we should preserve the environment.

We have 30 years of experience in the field of aluminum. We have existing companies in the Middle East and Europe with much success and now is the time to bring these perfect solutions to the USA.

Our profiles are suitable for all architecture types – for your home (indoor or outdoor), for commercial businesses, restaurants, offices and even pergolas. Aluminum can handle all climate types as well.

20 year limited manufacturer warranty. 

Aluminum can handle all climate types, yet if salt water will be consistently making contact with the profiles we recommend placing a special order of our products with special coating made for salt water. 

Yes we can provide labor as long as it’s in regions with existing dealers or our main headquarters. Pricing varies with installation and material. 

For custom color orders, the timeline is roughly 60 business days. The minimum order per profile if custom is “Half a metric ton”. Full Invoice amount and Shipping must be paid in full beforehand. 

To replace a Click  profile, the damaged profile can be removed  without the need to take down an entire wall. For Universal the profiles screwed above the damaged profile will need to be taken down in order to replace the damaged profile. A new and inspected profile will be used as the replacement of the damaged profile. (It is important to note that no profile leaves the factory without inspection)

Regarding each of the systems, we are working on preparing short videos on replacements.

Black, Oak, Espresso, Pine or Custom. Regarding each of the systems, we are working on preparing short videos on replacements.

Yes, we can deliver, and yes we calculate a shipping and delivery cost depending on destination.