Return/Refund Policy

All stocked items are carefully inspected before purchase/shipment. If merchandise is defective or damaged upon receipt, please contact us within 3 business days in order to be liable for exchange. Shipping charges are not subject to credit. Returned products must be in new and unused condition and must be returned within 10 days of the original purchase date. Material purchased more than 10 days prior to the return request date is non-returnable.

The customer shall be responsible for return shipping costs and the following information must be sent to GTO in order to ensure the return is fully processed - (Delivery Dates, Tracking #, Product Name and Description, Quantities, Sales Order, Invoice Number, and Reason for return).

All materials returned must be currently stocked items in re-sellable condition. All returned materials are subject to a 25% restocking fee charge. Custom colors or custom items are not returnable.

Credit will be allowed for quantities received in good condition and original length and packaging at time of purchase. All credit can be used within 12 months.