Return/Refund Policy
The customer shall be responsible for return shipping costs and the following information must be sent to GTO in order to ensure the return is fully processed - (Delivery Dates, Tracking #, Product Name and Description, Quantities, Sales Order, Invoice Number, and Reason for return).
All materials returned must be currently stocked items in re-sellable condition. All returned materials are subject to a 25% restocking fee charge. Custom colors or custom items are not returnable.
Credit will be allowed for quantities received in good condition and original length and packaging at time of purchase. All credit can be used within 12 months.